• Cancellations can be made within 24 hours of placing an order. The order may be cancelled by addressing an email to us or by calling and cancelling the order at the given customer care number. 

• Not all products are eligible for cancellation. Many product/items which are under sale, promotions, offers are not eligible for cancellations and are clearly marked as “Final Sale” on the product page for that product.
• Please write to us by emailing to connect@lotusveda.in or call us at the customer care number and state the reason for your return in the subject line of the email. Our customer care team will authorize the cancellation request.
• Our store administrators on receiving the products may approve or reject your cancellation request, regarding which you will be notified by email. Our customer care team must receive and approve your cancellation request. Once your request is received and approved, an email will be sent regarding the same.

Important:

• Please note that any items returned without a confirmation email from our customer care team will not be processed.
• Returns of goods that are not in their original packaging will not be accepted and refused.
• Please note that goods should be in the original condition for them to be eligible for return.
• The product should be unused, unworn, unwashed & undamaged and all packaging, labels, tags, and invoice copy must remain intact and be attached to the item.
• If these are not available the product will not be eligible for return.