Exchange | Return | Cancellation
Exchange & Return (Valid only for Domestic Orders):
1. Products purchased from the Lotus Veda website can be exchanged or returned within 7 days from the date of delivery, provided they are unused/unwashed, and in the original packaging condition, along with the price tags, labels, barcodes and Invoice Copy. Any product returned without these essentials will not qualify for exchange/return.
2. In case of return, customer will be issued a Credit Note which can be redeemed within 6 months of the purchase.
3. Online orders cannot be exchanged or returned in retail stores.
4. Customers shall not be entitled for exchange or return of the following products:
- - Products under promotion/sale/discount
- - Home Textile products
- - Fabrics
- - Dupatta, Scarves and Stoles
- - Paper and Stationery items
- - Products returned in a used or damaged condition
- - Products without the original labels, barcodes and price tags
5. Exchanges can only be made for products(s) of equal or lesser value.
6. If your order is eligible for Exchange or Return, we will schedule a pickup for the product/s within 72 hours of receiving the email. All additional information will be provided via email.
7. Minor variations in surface texture, printing & dying are unique design characteristics and will not be considered flaws or manufacturing defects.
8. In case of manufacturing defect(s), customers are requested to get in touch with Lotus Veda Support Team within 48 hours of receipt of the product.
9. Lotus Veda reserves the right to limit or deny returns or exchanges if it determines an abuse of its exchange and return policy.
1. Cancellations can be made within 24 hours of placing an order. The order may be cancelled by sending an email, stating the reason for such cancellation at firstname.lastname@example.org or by calling at the given Customer Care number. Such request shall be considered completed by the customer only on receiving a 'Confirmation of Cancellation' mail from the Lotus Veda team.
2. Cancellation made without following the due process will not be considered cancelled.
3. Products on sale, promotions and/or discount are not eligible for cancellation. Such products will be clearly marked as “Final Sale” on the website.
4. Lotus Veda reserves the right to reject a cancellation request if it determines an abuse of its Cancellation Policy.
Lotus Veda does not have a Refund Policy.
For any other query, please write to us at email@example.com